FAQ

HOW DO I KNOW IF YOU DELIVER TO MY AREA?

We deliver to certain cities in New York . We prefer orders made 2 days in advance to better accommodate your delivery date and time. If you are not able to go ahead with placing your order it might be because we still have not reached your area. Get in touch with us anyway, we may still be able to deliver it to you. You can also subscribe to our mailing list to receive updates on delivery radius expansion or send us a note if you have any other question. We will be happy to respond to any questions or concerns!

ARE ALL YOUR FLAVORS MILK BASED?

No, we have 6 sorbets that are water based. Check the description of each flavor to know which are the ones that are diary free.

ARE YOUR PRODUCTS GLUTEN-FREE?

All products labeled “gluten-free” do not contain any gluten but they are made in a non-gluten-free kitchen.

DOes the ice cream need to sit out of the freezer for some time before I eat it?

No! Our ice cream is ready to be enjoyed as soon as you take it out of the freezer.

Do you cater for events?

We do! Contact us through our contact form or email us directly at contact@myalchimista.com to discover our event catering offerings.

do you have a physical store?

Not yet, but we do have some pop-up events happening this summer! Check out our Instagram page to find out if there will be an event near you.

can i subscribe to your newsletter?

You sure can! Send us a note through our Contact page to get included in our mailing list.